At ace81s, your privacy is more than a legal obligation — it is a core value we uphold. This document clearly sets out what we collect, how we use it, and your rights as a member of our platform.
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Ace81s is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy explains in detail how we collect, use, store, transfer, and protect your personal data when you use the ace81s website, mobile app, and services.
This Policy applies to all registered ace81s members, visitors to our website, and any individuals who interact with our platform in Malaysia. By registering an account or continuing to use the ace81s platform, you agree to the collection and use of your personal data as described in this document.
This Privacy Policy is to be read together with ace81s Terms & Conditions and form part of the overall agreement between you and our platform. In the event of any conflict between these documents, the Privacy Policy shall prevail in matters relating to personal data.
The ace81s Privacy Policy is drafted and enforced in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We uphold all seven core PDPA principles across every aspect of how we handle our members' personal data.
Ace81s collects personal data through two main channels: directly from you during registration and platform use, and automatically via standard tracking technologies as you browse our platform.
| Data Category | Example | Requirement |
|---|---|---|
| Identity | Full name, MyKad / passport number | Mandatory (KYC) |
| Contact | Phone number, email address | Mandatory |
| Address | Residential address, postcode, state | Mandatory (KYC) |
| Financial | Bank account / e-wallet details for withdrawals | Mandatory |
| Age | Date of birth, age verification documents | Mandatory (18+) |
| Profile | Username, password (encrypted), language preference | Mandatory |
When you use the ace81s platform, our systems automatically record the following technical information for security, performance, and service improvement purposes:
Betting and transaction records are a mandatory legal compliance requirement. This data also enables ace81s to detect fraudulent activity, ensure fair play, and resolve any disputes accurately and impartially.
Ace81s uses collected personal data solely for legitimate and necessary purposes in the operation of the platform. Below is a complete list of our data usage purposes along with the legal basis for each:
Ace81s not will use your personal data for any purpose beyond those listed above without obtaining your consent first.
Ace81s does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, there are limited situations where data may be shared with specific parties due to operational or legal requirements:
Ace81s works with carefully selected third-party service providers to carry out specific functions on our behalf. These providers are given access only to the data required for their respective tasks and are bound by strict confidentiality agreements:
Ace81s may disclose your personal data to the relevant authorities when required by Malaysian law, including compliance with court orders, investigations by authorities into financial crimes, and AML/CTF (anti-money laundering / counter-terrorism financing) obligations.
In all instances of data sharing, ace81s will only disclose the minimum data necessary. We will notify you of any disclosure to authorities where permitted by law to do so.
Ace81s invests seriously in security infrastructure to ensure your personal data is protected at all times. The security measures we implement include:
While ace81s takes all reasonable steps to protect your data, no system can guarantee 100% security in a digital environment. You also play an important role by keeping your password confidential and enabling two-factor authentication (2FA) on your account.
Ace81s uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
| Cookie Type | Purpose | Period |
|---|---|---|
| Essential Cookies | Enables core platform functions (login, session management, security) | Session / 30 days |
| Preference Cookies | Saving your preferences (language, display settings) | 1 year |
| Analytics Cookies | Understanding how users interact with the platform (aggregate data) | 90 days |
| Security Cookies | Detects suspicious login attempts, CSRF protection | Session |
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the ace81s platform. Analytics cookies can be turned off without impacting your gaming experience.
Ace81s retains your personal data for as long as necessary to fulfil the purpose for which it was collected and to meet applicable legal obligations. Our general retention policy is as follows:
Once the retention period has ended, personal data will be securely deleted or anonymised so that it can no longer be linked to any specific individual.
As an ace81s member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data. To exercise any of these rights, please contact the ace81s support team via live chat or email.
Ace81s will process all data rights requests within 30 days from the date of receipt of a complete request. For complex requests, this period may be extended by up to 60 days with prior notice to you.
Ace81s services are intended for individuals aged 18 years of age and above only. ace81s does not knowingly collect personal data from minors. Should we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account.
Parents or guardians who believe their child has registered an ace81s account without authorisation are encouraged to contact our support team immediately. We will handle such cases with the highest priority and in strict confidence.
Ace81s reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. For significant changes that affect your privacy rights, we will provide clear notice at least 14 days before those changes take effect, via:
Continued use of the ace81s platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. You are encouraged to review this page periodically.
If you have any questions, concerns, or requests regarding your privacy and personal data, the ace81s team is ready to assist. We are committed to responding to all privacy enquiries within 24 hours on business days.
Email: support@ace81s.ws
Live Chat: Available 24/7 within your ace81s account
Response time: Within 24 hours (business days), up to 30 days for formal requests
For formal complaints regarding personal data handling that cannot be resolved through ace81s internal channels, you may refer the matter to the Department of Personal Data Protection Malaysia as provided under PDPA 2010.
Understanding how ace81s protects your personal data means you can play with greater confidence. Register for free today and join the Malaysian player community that trusts ace81s.